Online Customer Service Representative

Remote
Full Time
Entry Level

At Veracity, we aim to be a different kind of insurance partner—one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’re growing fast and want you to be a part of it!

We are currently looking for a self-motivated, flexible, team player to join our VUE (Veracity Underwriting Experience) Team as a remote Online Customer Service Representative. As a CSR your primary role will be to provide world-class customer experience to each of our customers through inbound phone calls. This is not a call center job! We are an insurance agency that handles inbound customer inquiries about our policies and helps customers troubleshoot.

Key Responsibilities

  • Obtain and maintain your Property and Casualty License
  • Work independently, take initiative, and work with little supervision
  • Maintain regular and timely attendance
  • Ability to make decisions, problem solve, and hold to an ethical standard
  • Ability to manage individual stress/composure
  • Other duties as assigned

Requirements and Qualifications

  • High School Diploma
  • 2 years' experience in customer service
  • Designated Space and Internet Capability to Work from Home
  • Experienced with the Microsoft Office Suite
Perks
  • Health, dental, and vision plans
  • Amazing work-life balance with 4 weeks of Paid Time Off
  • 9 Paid Company Holidays with 2 floating holidays
  • 401K Programs with employer match
  • Personal assistant programs for support in a healthy personal and work life

Why Veracity?

Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:

  • Engage in groundbreaking projects that are reshaping the insurance landscape
  • Collaborate with a group of dedicated, like-minded professionals
  • Experience a culture that prioritizes growth and development

Compensation Range: $18/hr

Veracity is proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.

If you need accommodation, please let us know during the interview process.

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