Partner Support Associate

Remote
Full Time
Mid Level
At Veracity, we aim to be a different kind of insurance partner—one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’re growing fast and want you to be a part of it!

We're looking for an experienced, talented Partner Support Associate to join our team. Under the supervision of the Head of Partnerships, this role is responsible for onboarding new partners, supporting and growing existing partners, and securing new backlink opportunities during support interactions via phone and email. Existing partners include trade groups, associations, schools, event organizers, and other groups of like-minded people who want their clients, customers, students, or vendors to carry the peace of mind insurance protection we offer.

Key Responsibilities
  • Make at least 25 outbound calls and 30 emails on average to existing partners per day
  • Onboard 4 - 6 new partners each day on average from various industries and update your book of partners in our CRM (Hubspot)
  • Work directly with small businesses on their insurance documents, verify partner requirements are met, and ensure everything is in order
  • Set up accounts, explore backlink opportunities, and collaborate with our marketing team on content
  • Proactively seek referrals, identify new potential partners, and grow our network
  • Aid market research, build business cases, craft project plans, and create SMART goals that improve the number of policies generated by each partner
  • Track KPIs and analyze outcomes to find efficiencies and improve performance
  • Develop a deep understanding of the world of insurance and insurance marketing
  • Lead meetings, present, and deliver critiques and feedback to others
  • Maintain a humble, hungry, smart, and proactive attitude
  • Required to perform other duties as assigned
Requirements and Qualifications
  • Minimum of two years of partner or customer support & light sales, partnerships, or business development experience
  • Experience solving customer problems and introducing company solutions for growing accounts through consultative interactions
  • Working knowledge of various digital tools (e.g. Microsoft Office Suite, Google Suite, etc.)
  • Experience with Hubspot, Vidyard.com, Monday.com, WordPress, Hunter.io, etc.) is a plus but training is also available
  • Solid Excel/Google Sheets skills
  • Familiarity with building backlinks with customers/partners is a plus
  • Demonstrated qualities of being humble, hungry, smart, and proactive in previous roles
  • Note: While a current Property and Casualty (P&C) license is not required at the time of hire, PSAs must obtain their P&C license within the first 60 days of employment. Veracity will cover the cost of the P&C licensing exam for up to two attempts. If a PSA is unable to pass the P&C licensing exam after two attempts or within 90 days of their hire date, their employment will be terminated. But take heart: Veracity’s first-time exam pass rate is currently 83% with an even higher rate for those who take it twice
Perks
  • Health, dental, and vision plans
  • Amazing work-life balance with 4 weeks of Paid Time Off
  • 9 Paid Company Holidays with 2 floating holidays
  • 401K Programs with employer match
  • Personal assistant programs for support in a healthy personal and work life
Why Veracity?

Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:
  • Engage in groundbreaking projects that are reshaping the insurance landscape
  • Collaborate with a group of dedicated, like-minded professionals
  • Experience a culture that prioritizes growth and development
Compensation Range: $24/hr plus a potential quarterly bonus up to $3,500 (you may qualify for a bonus after completing your first full quarter).

We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. 

If you need accommodation, please let us know during the interview process.
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